Returns & Refunds

We understand — sometimes things don’t work out.

If you’re not fully satisfied with your order, you can return it for a refund or exchange. Please read our return guidelines carefully:

✅ Return Conditions:

• Items must be returned within 7 days of receiving them.
• Products must be unused, in their original packaging, and in the same condition you received them.

We do not accept returns on:

• Sale/discounted items
• Personal care items (for hygiene reasons)
• Customized or made-to-order items

💬 How to Return:

1. Email ‪+254 710 659922‬ | trippledde@gmail.com with your order number and reason for return.
2. We’ll guide you through the return process.
3. Once we receive and inspect the item, we’ll process your refund.

💵 Refund Policy:

• Refunds are made to the original payment method within 5–7 business days after item inspection.
• Shipping fees are non-refundable unless the product was damaged or wrong.