FAQs

💳 How do I place an order?

Browse our products, select your favorite items, click “Add to Cart,” then proceed to checkout. Follow the steps to complete your order.

🛍️ Do I need an account to order?

No, you can check out as a guest. But creating an account makes it easier to track your orders and manage future purchases.

🚚 How long does delivery take?

• Nairobi: 1–2 business days
• Outside Nairobi: 2–5 business days

💰 What are the delivery charges?

Shipping starts from KSh 250. Orders above KSh 10,000 qualify for free delivery.

🔄 Can I return an item?

Yes! Items can be returned within 7 days if they’re in original condition. See our Returns & Refunds policy for more details.

🔐 Is my information safe?

Absolutely. Your data is handled securely and never shared with third parties. See our Privacy Policy.

Don’t see your question here? Reach out to us at  trippledde@gmail.com ‬ | +254 710 659922